Refund and Billing Policy

Updated 2026-10-15 · SS DISHWASHERHELP INC.

What a booking costs

Before confirmation, the business should receive the applicable hourly or booking rate, estimated hours, taxes and any minimum charge, service fee or cancellation fee. Currency should be shown; Canadian bookings are priced in CAD unless expressly stated otherwise. A worker’s remuneration and a business’s charge may differ and must be communicated to the relevant party.

Corrections and unperformed services

Contact dishwasherhelp@gmail.com with the booking reference, disputed amount and a short explanation if a charge is duplicated, incorrect or relates to service not supplied. We will review booking records, agreed terms and reported hours. An administrative dispute deadline does not override a statutory right or limitation period. Work actually performed and lawful amounts already earned are considered separately from any refund of unperformed service.

Cancellations and no-shows

The separate Cancellation and Rescheduling Policy describes the existing 48-hour notice framework. A fee may only be applied when its amount or calculation was disclosed, agreed and lawful. Our policy permits requesting a full reservation refund if the assigned worker is more than 90 minutes late; this policy preserves that request route and does not reduce any applicable rights. Report non-arrival promptly so the facts can be reviewed.

Refund method and timing

Where a refund is due, it should be returned to the original payment method where possible. Any alternative should be agreed; account credit must not be substituted for a legally required monetary refund without permission. We will communicate the decision and expected processing time. Mandatory refund deadlines take priority; bank or processor posting times may differ. Contact us for the expected processing period for your specific refund; any mandatory legal deadline takes priority.

Payment rights

Stripe processes supported payments. This policy does not prevent lawful card disputes, regulator complaints or other remedies. Never send a full card number, security code or online-banking password to our support email.

Evidence and financial records

Useful evidence includes the booking confirmation, invoice, approved timesheet and dated communications. Identify any disputed portion of a charge. A review should distinguish work performed, an incorrect charge, an unperformed service and an optional goodwill adjustment. Refund approval and processor settlement are separate events. Record the amount, reason, authorisation and available transaction reference. A dashboard status or wallet balance alone is not proof that funds reached a card or bank. Link duplicate requests to avoid duplicate refunds.

Contact: dishwasherhelp@gmail.com · +1 438 992 5111
37 A Rue Maisonneuve, Dollard-des-Ormeaux, QC H9B 1K5, Canada