Cancellation and Rescheduling Policy

Updated 2026-10-15 · SS DISHWASHERHELP INC.

Tell us as soon as plans change

Send cancellation or rescheduling requests to dishwasherhelp@gmail.com or call +1 438 992 5111. Include your booking reference, shift date and requested change. Keep a copy of your message. A replacement time requires confirmation and depends on availability; sending a request does not itself confirm a replacement shift.

Business cancellations

Our policy asks for at least 48 hours’ notice before the scheduled start. A cancellation or rescheduling within 48 hours may attract a lawful fee only if its amount or calculation and trigger were clearly disclosed and agreed for that booking. No fixed percentage, minimum-hours cancellation charge or non-refundable deposit is imposed by this page alone. Mandatory cancellation rights continue to apply.

Worker cancellations and non-arrival

Workers should notify us immediately if they cannot attend an accepted shift. We will discuss available alternatives with the business; replacement staffing is not guaranteed. Worker cancellation must not trigger deductions or penalties prohibited by employment law. If a worker does not arrive, contact us promptly. Under our policy, a customer may request a full reservation refund where the worker is more than 90 minutes late. Other remedies depend on the facts, agreed terms and applicable law.

Changes and emergencies

Changes to location, duties, hours or required skills should be disclosed before work begins and accepted where required. A materially different or unsafe assignment should be raised immediately. Emergency or exceptional situations will be reviewed individually without removing mandatory rights. This policy does not promise automatic insurance coverage or unconditional compensation for every loss.

Notice records and exceptional circumstances

Measure notice against the confirmed shift start using the workplace’s local time. Record receipt of the request, the affected shift and any replacement agreed. An acknowledgement should explain remaining charges and their agreed basis. Illness, weather, transport interruption or closure may require individual assessment; no discretionary policy removes statutory leave, safety, wage or consumer rights. Avoid sending sensitive medical evidence to ordinary support email. Account closure is a separate process from cancelling a booking.

Contact: dishwasherhelp@gmail.com · +1 438 992 5111
37 A Rue Maisonneuve, Dollard-des-Ormeaux, QC H9B 1K5, Canada